New Policy Regarding Apple Support

As of today (Mar 23, 2021), we no longer offer hardware upgrades or repairs to Apple laptops or iMacs that require opening the case via suction cups. We thought that using a third party for working on those would be OK, but it is NOT.

We have a client with an iMac that needed a RAM and HD upgrade, so we took it to a local Mac service shop. The tech who worked on it upgraded the OS w/out permission, which required us to test and upgrade ALL the client’s software BY HAND when she got it back (thankfully, the proprietary software still worked). So far, this little adventure has cost us about 5 hours of unbillable time ($375 and counting). We are done with these units. If any upgrade or repair requires cracking into a case, TAKE IT TO AN APPLE AUTHORIZED DEALER OR THE APPLE STORE.

We simply cannot be responsible for the liability of working on these systems nor can we spare the time to fix the errors of third parties.

We will continue to offer Apple Support services to any Apple computer, but we will not do any hardware upgrades or repairs to these types of units, nor will we intermediate with a third party. Unfortunately, the service shop we used is not reliable, so we do not have any recommendations for repair shops at this time.

We apologize for any inconvenience.