New Policy Regarding Apple Support

As of today (Mar 23, 2021), we no longer offer upgrades or repairs to Apple laptops or iMacs that require opening the case via suction cups. We thought that using a third party for working on those would be OK, but it is NOT.

We have a client with an iMac that needed a RAM and HD upgrade, so we took it to a local Mac service shop. The tech who worked on it covered the mic when he reassembled it, so it has to go in AGAIN. The tech also upgraded the OS w/out permission, which required us to test and upgrade ALL the client’s software BY HAND when she got it back (thankfully, the proprietary software still worked). So far, this little adventure has cost us about 5 hours of unbillable time ($375 and counting). We are done with these units. If any upgrade or repair requires cracking into a case, TAKE IT TO AN APPLE AUTHORIZED DEALER OR THE APPLE STORE.

We simply cannot be responsible for the liability of working on these systems nor can we spare the time to fix the errors of third parties.

We will continue to offer Apple Support services to any Apple computer, but we will not do any upgrades or repairs to these types of units, nor will we intermediate with a third party. Unfortunately, the service shop we used is not reliable, so we do not have any recommendations for repair shops at this time.

We apologize for any inconvenience.

Renovations!

We’re about to update this site to a new modern theme!

And I hope to post more here in the coming months as well. Since the demise of the Pub concept, we are trying to revive some of our artistic pursuits. Nick is drawing to rehab his hand and I hope to get my catering going.

The site might be wonky while it’s being refurbed. We apologize for any inconvenience.

WP tips and tricks for security

Our sites are all pretty old, so they are DDOS attack magnets. Bots LOVE our sites! This is why we have outages on the server quite frequently. The people at Siteground, while very responsive, really don’t do any WordPress support – despite their advertising. All they ever offered was fiddling with the robots.txt file. This can work, but it’s REALLY hard to figure out which bots to block without a list.

So we went forth into WP plugins and we’ve found a couple that work really well: Blackhole for Bad Bots and StopBadBots. The first one, Blackhole, requires that you set up a robots.txt file (if you don’t have one) and then add some code to it. I guess it works, there’s no real feedback. It’s always good to have a robots.txt file, so no harm setting this up.

The second one, however, StopBadBots, is wonderful. It REALLY works and it gives feedback so you can see which bots are the ones hammering your site. No fiddling with robots.txt files or any of that. I highly recommend using this plugin to defend your site against bots.

Also: use Wordfence. It offers tons of security as far as hacking, like blocking IPs that repeatedly try to log in and offering multi level login security.

Hosts are pretty useless when it comes to supporting WordPress. I’ve never gotten any decent support from a host. The important part about WP is security. You’ve GOT to lock it down from login attempts and bots that hit your site and drive up traffic, which can slow and even bring down your server.