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Apple hardware troubleshooting
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Solve USB issues, both hardware and software
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Very strong software troubleshooting and diagnostic skills
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Installation of software and upgrades
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Installation of hardware and subsequent software to support it
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Create technical documentation
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Diagnose and solve connectivity issues, including cable and DSL issues
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Diagnose hub, router and Ethernet issues
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Network administration
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Administer email accounts
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Support for all desktop publishing software including RIPs
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Creation of database documentation for hardware and software licensing
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Write technical manuals and/or instructional information
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Set up corporate accounts with vendors to expedite ordering hardware
and software
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Administer user accounts and logins for secure servers
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Monitor users server and software usage
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Administer server utilization
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- Specialize in creating
a corporate image for clients who desire a professional look
- Design unique logos to represent the client’s image
-Design and layout of print collateral such as brochures, corporate profiles,
business cards, letterhead, envelopes
- Creation of PDFs for professional printing of collateral
- Create content for brochures, website, etc.
- Integration of logo, print collateral design and web design for optimum
impact
- Assist clients with image, look and feel of the logo
- Creation of websites that are Standards compliant, integrated with
the look and feel of the client’s identity and optimized for search
engine placement
- Redesign of existing websites to reflect current web standards
- Optimize websites to gain rank in search engines
- Assist with web marketing plan
- Provide content management for websites
- Provide tools for clients to update and maintain their own site
- Utilize PHP/MySQL for content and form management
- PayPal integration
- Custom blog management tools installations (Movable Type)
- Custom photo or graphic gallery installation (Gallery and Net PBM)
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Software Packages
DreamWeaver, Adobe Photoshop, BBEdit, GoLive, ImageReady, Microsoft
Office, InDesign, Quark Xpress, Font Reserve, Adobe Type Manager,
Suitcase, AppleWorks,
Acrobat, compression software, scanning software, FileMaker Pro, Entourage,
Illustrator, various FTP clients, all browsers, all email clients,
all OSX integrated software.
Intangibles
Decisive, self directed, problem solver, multi-tasker, jack-of-all-trades,
fast learner, detail oriented, intuitive, creative, bringer of order from
chaos.
Professional Experience
Alternative Dining, Inc., Decatur Georgia. 2002-Present.
Assistant to the President
Duties include website administration and design, print advertising design,
business card design, menu design, advertising buying, Accounts Payable,
Payroll Clerk and vendor relations.
IndigoDragon Enterprises, Decatur, Georgia. 1/99-Present
President
Specializing in corporate identity creation, web design and Macintosh
support. Our corporate identity packages include logo creation, print
collateral, and website integration for a professional image. We provide
website creation as well as content management and technical writing.
We provide on site support for all Macintosh hardware, software and peripherals.
OSX migration Specialist.
Portfolio: http://www.indigodragon.net
Eason Publications (Creative Loafing Newspapers), Atlanta, Georgia.
3/98-1/99
Macintosh Systems and LAN Administrator
Provided support and hardware/software support for 50+ Macs in a publishing
environment. Administration duties included inventory of all HW/SW, documentation
of all serial numbers and licensing for SW, and server usage. Researched
for new server purchase. Managed the bids for all new Mac HW/SW purchases
via corporate accounts with several resellers. Wrote technical documentation
for both users and my superiors.
Independent Consultant Atlanta, Georgia. 5/97-3/98
Hardware and software upgrades, Mac OS support and repair of Macs.
IntelliTrain Atlanta, Georgia. 11/96-7/97
Technical trainer
On-site employee training in the Metro area. Macintosh Instructor for
Microsoft Office, QuickMail, and basic Macintosh OS skills.
SoftKey International Technical Support Center, Knoxville, Tennessee.
3/96-11/96
Macintosh Technical Support Specialist (software)
Font and graphics expert. Duties included providing concise technical
assistance to Mac and PC end users. Performed software compatibility
testing. Wrote technical documentation and manuals for support of SoftKey
software and the Macintosh OS.
Professional Affiliations
2002 Golden Web Award Winner
1999-2002 Decatur Arts Alliance Volunteer and Artist
1997-2001 Atlanta Macintosh Users Group (AMUG), Atlanta, Georgia.
1999-2001 AMUG WebMistress
1998 Board of Directors: Membership Director
1997-1998 Training Coordinator (Mac Systems Training Class)
Education
2001-present Clayton College of Natural Health, Birmingham, Alabama.
Herbalist I
Currently enrolled in distance learning program.
1991 - 1994 Georgia State University, Atlanta, Georgia.
Bachelor of Arts in Spanish, Minor in French
Member of Golden Key National Honor Society, GPA 3.3
1988 - 1990 Art Institute of Atlanta, Atlanta, Georgia.
Associate of Arts in Music Business
Graduated with Honors
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